Review the distributions and versions supported in this article. Review the communications and connectivity settings in this article. Requires to review the package manager traces inside the /usr/local/management-agent/log/install_XXXX-XX-XXXXXXXXXXXXXXXX.XXXX_install.log file. Review the package manager traces inside the /usr/local/management-agent/log/install_XXXX-XX-XXXXXXXXXXXXXXXX.XXXX_install.log file.Ĭould not install a package required for the protection to work correctly (4447) The user must review the installation requirements.Ĭould not install a dependency required for the protection to work correctly (4446) If so, after reboot, the kernel module will be installed automatically. In case of the kernel-devel / linux-headers package, it may be necessary to upgrade/change the current kernel. Requires to fix the preinstall support dependency. usr/local/management-agent/log/install_XXXX-XX-XXXXXXXXXXXXXXXX.XXXX_install.logĬould not install a dependency required for the protection to work correctly (4426) Unable to compile DKMS (Dynamic Kernel Module Support) (4425) Requires a reboot and user interaction with the EFI.įor more information, see Installation of the client software on Linux with Secure Boot. usr/src/protection-agent-XX.XX.XX.XXXX-X.X.X_XXX_XXXXXXX/scripts/sb_import_key.sh as root and follow the suggested steps. Afterwards, you need to restart again to apply the upgrade of the protection. The computer must restart to apply Operating System KB upgrades. Recommendation: Check the integrity of the following registry entry with the Autoruns utility: ġ603 30 XX - Windows update reboot required When this error occurs, when the user logs in, he must click the Restart now button to solve the issue.Įrror installing/uninstalling drivers from our FWĮrror installing/uninstalling drivers from Device ControlĪ modification has been found in the computer, specifically, the execution of some product binary has been redirected to another process. The computer is restarted to launch the upgrade of the protection. The computer is restarted and when this error occurs, when the user logs in, he must click on the Restart now button to solve the generator problem. Unable to upgrade during restart/shutdown It is necessary to run the Generic Protection Uninstaller (DG_PANDAPROT8_XX.exe) to solve the problem.Ĭheck this article (Root Certificates section). See Knowledge Base article Error "Unable to download the protection (-2146893018)" when trying to install or upgrade the protection software on Windows XP for more information. Contact your support personnel to verify that the Windows Installer service is properly registered".Įrror "Unable to download the protection (-2146893018)" when trying to install or upgrade the protection software on Windows XP Installation to be retried and carried out once there is enough space.Īs stated on the Microsoft page, " the Windows Installer service could not be accessed. Not enough free space in disk to carry out the installation The associated field is Other security products.Įrror upon removing third party protections (AV installed) The information about the incompatible product can be found in the report exported from the console, from the " Installing." screen. User must remove the security product installed. Removal of third party protections not available (AV installed) You can find three tables, one for Windows, one for Linux and another one for macOSĪfter completing the installation in progress, the installation will be retried. These error messages are shown in the computer details' screen. Find below the error messages that can be found during or after the installation of products based on Aether Platform together with a brief description of their meaning.
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